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Police Scotland Contact Assessment Model Project

07/02/2020

Police Scotland Contact Assessment Model Project

Police Scotland are undertaking an ambitious programme of change, under their ‘Serving a   Changing Scotland Strategy’. A key component of which is the Contact Assessment Model Project  (CAM) is expected to be rolled out to our local authority in late March 2020.

As a result of the changing nature of demand and their desire to improve response in line with the needs of communities. The CAM Project will assess need and vulnerability at the first point of contact. A new approach to call assessment through 101 and 999.

The key elements of the CAM operating model are:

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